How to message vendors

Send updates to all vendors or DM one vendor directly

Two ways to message vendors

1. Send an update (broadcast to all)

Use this for announcements that go to every vendor in a market.

1. Open the market

   Web: Go to your market’s management page. App: Open the market from the Schedule tab.

2. Send Update / Send Notification

   Web: Click Send Update. App: Tap Send notification.

3. Write and send

   Enter a title and message. Hit send. Every vendor in the market gets an email and the message appears in their portal and app.

Good for: weather alerts, schedule changes, setup instructions, reminders, policy updates.

2. Direct message (DM) one vendor

Use this for private one-on-one conversations with a specific vendor. Every DM also sends an email notification to the vendor, and you’ll receive an email when they reply.

From the vendor table:

1. Go to the vendor table

   Open the market’s management page and scroll to the vendor table.

2. Click the message icon

   Click the message icon on the vendor’s row. A small dropdown appears with Email vendor and Message vendor.

3. Select Message vendor

   Click Message vendor. You’re taken directly to a DM thread for that vendor.

4. Chat

   Type and send. The vendor sees it in their portal, the mobile app, and receives an email notification.

From the Messages page:

1. Open Messages

   Click Messages in the left sidebar.

2. Compose

   Click the pen icon at the top of the thread list.

3. Find the vendor and send

   Search for the vendor, select them, and type your message.

Good for: asking about applications, booth requirements, special requests, quick questions.

Email vendor (from the dropdown) sends a standalone email through your connected email integration. Message vendor opens the in-app DM thread. Use DMs for ongoing conversations so the full history stays in one place.

Where to find all conversations

• Web → Messages page: All your DM threads across all markets. A blue dot in the sidebar or on the mobile menu icon means you have unread messages.
• App → Messages tab: Same threads, available on mobile.

Messages are organized per market so conversations stay in context.

Email notifications

Every message sent through the DM feature triggers an email notification to the recipient. You don’t need to do anything extra — it’s automatic.

Quick reference

Need to…	Use…
Tell all vendors about a schedule change	Send Update (broadcast)
Ask one vendor about their application	DM (direct message)
Share setup instructions before market day	Send Update
Coordinate a special booth request	DM

For a full overview of the web messaging feature, see Direct Messaging. For broadcast updates, see Send Vendor Updates.